|Complaints||Complaints Handling Process
Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the event that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.
If you’re not happy with the decision
Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.
Complaints Handling Contact Details – Nordic EEA Desk
EEA Desk Complaints Manager
|Trading Names of Nordic||Email for Complaints||Switchboard|
|Retail||Gallagherfirstname.lastname@example.org||+46 844 686 478|
|Specialty||Gallagheremail@example.com||+46 844 686 479|
|Blackwall Green Europefirstname.lastname@example.org|
|Risk Management Partners Europeemail@example.com|
|firstname.lastname@example.org||+46 844 686 477|
|email@example.com||+46 844 686 480|
|Reinsurance||Capsicum Refirstname.lastname@example.org||+46 844 686 481|
If you’d like to discuss your case with an independent third party, you may find additional help and guidance through https://www.konsumenternas.se/om-oss/bank-och-finansbyran, https://www.konsumenternas.se/om-oss/forsakringsbyran for insurance related issues and/or https://www.konsumentverket.se the relevant municipal consumer guidance organisation.
If you have purchased the service online
The European Commission has established an Online Dispute Resolution Platform (ODR Platform) http://ec.europa.eu/consumers/odr that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the appropriate country adjudication service