Complaints Complaints Handling Process
Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the event that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.

 

If you’re not happy with the decision
If you feel that we have not been able to resolve the matter to your satisfaction, you may have the right (subject to eligibility) to complain to the National Board for Consumer Complaints (Allmänna reklamationsnämnden).

 

Allmänna reklamationsnämnden (ARN)
E-mail: arn@arn.se
Tel: +46 (0)8 508 860 00
Box 174 101 23
Stockholm Sweden
www.arn.se

Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.

 

Complaints Handling Contact Details – Nordic EEA Desk
Please refer all complaints relating to the Nordic EEA Desk to the following email address, telephone number or postal address:

 

EEA Desk Complaints Manager
Mölndalsvägen 22,
412 63 Göteborg,
Sweden
For more information: Nordic – EEA DESK complaints procedure October 2019
Trading Names of Nordic Email for Complaints Switchboard
Retail Gallagher eu.complaints.gallagher@ajgeurope.eu +46 844 686 478
Intasure eu.complaints.intasure@intasure.eu
Coleman Marine eu.complaints.gallagher@ajgeurope.eu
Specialty Gallagher eu.complaints.gallagher@ajgeurope.eu +46 844 686 479
Alesco Europe eu.complaints.alescorms@alescorms.eu
Alesco DA eu.complaints.alescorms@alescorms.eu
Blackwall Green Europe eu.complaints.blackwallgreen@blackwallgreen.eu
Risk Management Partners Europe eu.complaints.alescorms@alescorms.eu
Aerospace Gallagher
Hayward Aviation		 eu.complaints.alescorms@alescorms.eu +46 844 686 477
MGA/Underwriting Pen Underwriting
Ptarmigan Underwriting		 eu.complaints.penunderwriting@penunderwriting.eu +46 844 686 480
Reinsurance Capsicum Re eu.complaints.capsicumre@capsicumre.eu +46 844 686 481

Other advice

If you’d like to discuss your case with an independent third party, you may find additional help and guidance through https://www.konsumenternas.se/om-oss/bank-och-finansbyran, https://www.konsumenternas.se/om-oss/forsakringsbyran for insurance related issues and/or https://www.konsumentverket.se the relevant municipal consumer guidance organisation.

 

If you have purchased the service online

The European Commission has established an Online Dispute Resolution Platform (ODR Platform) http://ec.europa.eu/consumers/odr that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the appropriate country adjudication service