Complaints Handling Process
Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the case that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.
Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.
Complaints Handling Contact Details – Nordic EEA Desk Please refer all complaints relating to the Nordic EEA Desk to the following email address, telephone number or postal address:
EEA Desk Complaints Manager
|Business Type||Trading Name||Email for Complaints||Switchboard|
|Retail||Nordic t/a Gallagherfirstname.lastname@example.org||+46 844 686 478|
|Nordic t/a Intasureemail@example.com|
|Nordic t/a Coleman Marinefirstname.lastname@example.org|
|Nordic t/a Sunseeker Shieldemail@example.com|
|Specialty||Nordic t/a Gallagher European Risk Servicesfirstname.lastname@example.org||+46 844 686 479|
|Nordic t/a Alesco Europeemail@example.com|
|Nordic t/a Alesco DA Europefirstname.lastname@example.org|
|Nordic t/a Blackwall Green Europeemail@example.com|
|Aerospace||Nordic t/a Gallagherfirstname.lastname@example.org||+46 844 686 477|
|Nordic t/a Hayward Aviationemail@example.com|
|MGA/Underwriting||Nordic t/a Pen Underwritingfirstname.lastname@example.org||+46 844 686 480|
|Nordic t/a Ptarmigan Underwritingemail@example.com|
|Nordic t/a Risk Management Partners Europefirstname.lastname@example.org|
|Reinsurance||Nordic t/a Gallagher Reemail@example.com||+46 844 686 481|
If you’d like to discuss your case with an independent third party, you may find additional help and guidance through https://www.konsumenternas.se/om-oss/bank-och-finansbyran, https://www.konsumenternas.se/om-oss/forsakringsbyran for insurance related issues and/or https://www.konsumentverket.se the relevant municipal consumer guidance organisation.
If you have purchased the service online
The European Commission has established an Online Dispute Resolution Platform (ODR Platform) http://ec.europa.eu/consumers/odr that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the appropriate country adjudication service.