Complaints Process
Complaints Handling Process
Once we have received your complaint, we undertake to try to acknowledge and resolve it within 14 days and provide a written answer to confirm this. In the case that we have not been able to resolve your complaint within that period of time, we will write to you providing an explanation for the delay and an estimate on when we expect to be able to respond fully to your complaint.
Complaints Handling Contact Details
Please refer all complaints relating to Nordic branches to the relevant email address, telephone number or postal address:
EEA Desk Complaints Manager
Mölndalsvägen
22
412 63 Göteborg
Sweden
| Trading names of Nordic | Business Type | Complaints contacts |
| Gallagher | Retail | eu.complaints.gallagher@ajgeurope.eu +46 844 686 478 |
| Specialty | gallagher.complaints@ajg.com +46 844 686 479 |
|
| Aerospace | gallagher.complaints@ajg.com 46 844 686 477 |
|
| Intasure | Retail | eu.complaints.intasure@intasure.eu +46 844 686 478 |
| Sunseeker Shield | Retail | eu.complaints.gallagher@ajgeurope.eu +46 844 686 478 |
| Alesco Europe | Specialty | complaints@alescorms.com +46 844 686 479 |
| Alesco DA Europe | Programs | gre_rqm_ajgre@gallagherre.com +46 844 686 481 |
| Gallagher Re | Reinsurance | |
| Pen Underwriting | Pen Underwriting (MGA Underwriting) | pencomplaints@penunderwriting.com +46 844 686 480 |
| BMM Ports & Terminals Europe | ||
| Fortify Marine Europe | ||
| Manchester Underwriting Management | ||
| Trafalgar Marine Trades Europe | ||
| Vessel Protect Europe |
If you're not happy with the decision
If you feel that we have not been able to resolve the matter to your satisfaction, you may have the right (subject to eligibility) to complain to the National Board for Consumer Complaints (Allmänna reklamationsnämnden)
Allmänna reklamationsnämnden (ARN):
E-mail: arn@arn.se
Tel: +46 (0)8 508 860 00
Box 174
101 23 Stockholm
Sweden
www.arn.se
Whether or not you make a complaint to us and/or refer your complaint to the National Board for Consumer Complaints, your statutory right to take legal action will not be affected. The competent court is the Swedish general courts.
Other territories may also offer complaints and dispute resolution arrangements that we are required to follow where we are held to be doing business there.
Other advice
If you'd like to discuss your case with an independent third party, you may find additional help and guidance through https://www.konsumenternas.se/om-oss/bank-och-finansbyran, https://www.konsumenternas.se/om-oss/forsakringsbyran for insurance related issues and/or https://www.konsumentverket.se the relevant municipal consumer guidance organisation.